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SHOPPING ON THE LIFEITALY ONLINE STORE
Is registration required to shop on the Lifeitaly Online Store? How do I register?
Registration is not required to shop on the Lifeitaly Online Store. You can access as a guest user or you can follow a simple registration procedure.
• Open the Lifeitaly Online Store website in your browser;
• Click on the person icon in the upper right corner;
• In the ‘Create account’ section, register;
• Enter all the requested data;
• Accept the Terms and Conditions and then click Submit.
You will receive a confirmation email at the address provided during registration.
Is there a minimum order amount on the Lifeitaly Online Store?
No, on the Lifeitaly Online Store you can place orders of any amount.
Delivery in UAE is free for orders over Dhs 199.00; for lower amounts, the delivery cost is CHF 19.99.
How do I know if my order has been confirmed?
Once the order is completed, you will receive a message confirming your order to your registration email address.
If you do not receive the email, check your Junk or Spam folder; if you use a Gmail address, also check the Promotions folder.
For further information, Customer Service is at your complete disposal. To contact them, send an email to the following email address orders@lifeitaly.ch, lifeitaly.store@gmail.com or call +971 56 425 5069
I can't register/complete the purchase. What can I do?
If you experience difficulties browsing or completing a purchase on the Lifeitaly Online Store, we recommend that you update your browser (Google Chrome, Mozilla, Internet Explorer, Safari, etc.) to the latest available version. Should you continue to experience problems, please remember that Customer Service is at your complete disposal. To contact them, send an email to the following address: orders@lifeitaly.ch, lifeitaly.store@gmail.com or call +971 56 425 5069
RETURNS AND REFUNDS
Why can't I return food products?
For the protection of our customers and for hygiene reasons, the right of withdrawal can only be exercised for products that can be resold without endangering the health of consumers. For this reason, it is not possible to return food products, for which adequate preservation cannot be guaranteed.
For which products can I request to exercise the right of withdrawal?
The right of withdrawal applies to all non-perishable products available on the Lifeitaly Online Store (e.g., gadgets, kitchen utensils, etc.).
It is not possible to return:
• Products that are likely to deteriorate or expire quickly (food products, including alcoholic and non-alcoholic beverages);
• Sealed products that are not suitable for return for hygiene or health protection reasons;
• Products that have been opened after delivery;
• Custom-made or clearly personalized products;
• Orders for which an invoice has been issued.
How much does it cost to return products?
Returns are free: the request must be sent to Customer Service within 14 days of receiving the goods.
To contact Customer Service, send an email to the following address: orders@lifeitaly.ch, lifeitaly.store@gmail.com or call +971 56 425 5069.
If I am not satisfied with a product, can I return it?
Contact Lifeitaly Online Store Customer Service, who will review your case. To contact Customer Service, please send an email to the following email address orders@lifeitaly.ch, lifeitaly.store@gmail.com or call +971 56 425 5069.
See also point 7 of the General Terms and Conditions of Purchase.
PAYMENTS
What payment methods can I use on the Lifeitaly Online Store?
The Lifeitaly Online Store allows you to make purchases using:
- Visa
- Mastercard
- American Express
- PayPal
- Post-Finance
- Post-Card
- TWINT
- Bank Transfer
Which credit cards do you accept?
On the Lifeitaly Online Store you can purchase with the following electronic payment methods: Visa - Mastercard - American Express - Post-Finance - Post-Card - TWINT
Is it safe to pay with a credit card on the Lifeitaly Online Store?
Using your credit card to shop on the Lifeitaly Online Store is easy and immediate.
To guarantee maximum protection, the transaction will be carried out on the bank's secure server.
The Lifeitaly Online Store does not store any credit card numbers, but thanks to the communication system with the bank's server, from your second purchase onwards, you can make the purchase without re-entering your data. Simply choose the 'Registered Credit Card' option among the payment methods.