शुल्क वापसी की नीति

Why can't I return food products?

For the protection of our customers and for hygiene reasons, the right of withdrawal can only be exercised for products that can be resold without endangering the health of consumers. For this reason, it is not possible to return food products, for which adequate preservation cannot be guaranteed.

Which products can I return?

The right of withdrawal applies to all non-perishable products available on the Lifeitaly Online Store (e.g., gadgets, kitchen utensils, etc.).

The following cannot be returned:
• Products that are likely to deteriorate or expire quickly (food products, including alcoholic and non-alcoholic beverages);
• Sealed products that are not suitable for return for hygiene or health protection reasons;
• Products that have been opened after delivery;
• Products made to measure or clearly personalized;
• Orders for which an invoice has been issued.

How much does it cost to return products?

Returns are free: the request must be sent to Customer Service within 14 days of receiving the goods.
To contact Customer Service, send an email to orders@lifeitaly.ch, lifeitaly.store@gmail.com or call +971 56 425 5069.

If I am not satisfied with a product, can I return it?

Contact Lifeitaly Online Store Customer Service, who will review your case.
To contact Customer Service, send an email to orders@lifeitaly.ch, lifeitaly.store@gmail.com or call +971 56 425 5069.
See also point 7 of the General Terms and Conditions of Purchase.